Privacy Notice

Last updated 9 November 2026

Chum and Calm Ventures Limited (“Chum & Calm”, “we”, “us” or “our”) is a travel and destination consultancy based in Kampala, Uganda. We respect your privacy and are committed to protecting the personal data you share with us. This notice explains what we collect, why we collect it, who we share it with and the choices you have.

We handle personal data in line with Uganda’s Data Protection and Privacy Act, 2019 and its regulations. Where we arrange travel to other countries, their laws may also apply to the information we must share to make your arrangements.

Who we are

Chum and Calm Ventures Limited is responsible for the personal data described in this notice. You can reach us at info@chumandcalm.com, on +256 793 661678, or at our office in Kampala, Uganda.

Information we collect

Depending on how you deal with us, we may collect:

Contact details: your name, email address and phone or WhatsApp number.
Enquiry details: the service or destination you are interested in, travel dates, number of travellers and anything you tell us in your message.
Booking details: when you ask us to make arrangements, full names as shown on passports, dates of birth, nationality, passport and visa information, frequent-flyer numbers, and the details of anyone travelling with you.
Special requirements: dietary, mobility, medical or accessibility needs that you choose to share so we can arrange suitable services. We collect this only with your consent and only when it is needed.
Payment and billing information: invoices, payment confirmations and billing details. We do not collect or store card numbers through this website.
Professional information: for training and corporate travel, your organisation, role, professional background and training goals.
Correspondence: emails, messages and notes of calls with our consultants.
Technical information: when you visit this website, our hosting provider automatically records standard information such as your IP address, browser type and the pages requested, for security and to keep the site running.

If you give us information about other people, such as fellow travellers or colleagues, please make sure they are happy for you to do so and are aware of this notice.

How we use your information

To respond to your enquiry and prepare tailored proposals and itineraries.
To make, confirm, manage and change bookings with airlines, hotels, ground handlers and other suppliers.
To help you prepare visa applications and other travel documents.
To manage corporate travel, conferences and group arrangements on behalf of organisations.
To identify and coordinate training opportunities that match your goals.
To communicate with you before, during and after your trip, including about changes and emergencies.
To keep financial records and meet our legal, tax and regulatory obligations.
To keep this website secure and working properly.

We will only send you newsletters or promotional messages if you have agreed to receive them, and you can opt out at any time.

Why we are allowed to use it

We process your personal data because you have given your consent (for example, when you send an enquiry or share special requirements); because it is necessary to take steps at your request before a booking and to carry out our agreement with you; because it is necessary to comply with the law; or because it is in our legitimate interest to run and improve our business in a way that does not override your rights.

We do not sell your personal data. We share it only where needed:

Travel and training suppliers: airlines, hotels, lodges, transport providers, tour operators, insurers and training institutions that deliver the services you have asked for.
Embassies, consulates and immigration authorities: when we assist with visa applications.
Your organisation: for corporate bookings, the employer or organisation that arranges or pays for the travel.
Service providers who help us run our business: including our website host, the service that delivers website enquiries to our inbox, and our email provider. They may only use your data to provide their service to us.
Authorities and professional advisers: where required by law, or to protect our rights, our clients or others.

International transfers

Travel is international by nature. To arrange your trip we must share details with suppliers and authorities in the countries you are visiting, and some of our service providers store data outside Uganda. When we transfer personal data abroad, we take reasonable steps to make sure it remains protected, as required by the Data Protection and Privacy Act, 2019.

How long we keep it

We keep enquiry information for up to two years, so we can pick up where we left off if you come back to us. Booking, financial and tax records are kept for as long as the law requires. When information is no longer needed, we delete it or make it anonymous.

Keeping it safe

We use reasonable technical and organisational measures to protect your personal data, including encrypted connections to this website and restricted access to client records.

Email is not a fully secure channel. If you need to send sensitive documents such as passport copies, ask your consultant about the safest way to share them.

Your rights

Under the Data Protection and Privacy Act, 2019, you have the right to:

be told whether we hold personal data about you, and receive a copy of it;
ask us to correct information that is inaccurate or incomplete;
ask us to delete information we no longer have a lawful reason to keep;
object to, or ask us to stop, using your information, including for marketing;
withdraw your consent at any time, where we rely on it.

To exercise any of these rights, contact us at info@chumandcalm.com. We may need to confirm your identity before acting on a request. If you are not satisfied with how we handle your data, you may complain to the Personal Data Protection Office of Uganda.

Children

This website is intended for adults. When we arrange travel for children, we collect their details from a parent or guardian, who is responsible for providing them.

Cookies and similar technologies

This website does not use advertising cookies, tracking pixels or analytics tools, and we do not track you across other websites. Our pages, images and fonts are served from our own website. Like any website, our hosting provider records basic technical information, described above, to deliver pages and protect against misuse.

When you send an enquiry, the details you type are passed securely to the service that delivers them to our inbox. If we ever introduce analytics or other cookies that are not strictly necessary, we will update this notice and ask for your consent first.

Other websites

Our website links to other websites, such as our social media pages. We are not responsible for their privacy practices, so please read their own notices.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this notice or your personal data? Email info@chumandcalm.com, call +256 793 661678, or write to us at our office in Kampala, Uganda.