Terms & Conditions

These terms apply when you use chumandcalm.com and when you engage Chum and Calm Ventures Limited (“Chum & Calm”, “we”, “us” or “our”) to plan or arrange travel or training. Please read them carefully. By using this website or confirming a booking with us, you agree to these terms.

Your written proposal or booking confirmation may contain additional terms, such as deposits, payment dates and cancellation charges. Where they differ from these terms, the terms in your booking confirmation apply.

About us

Chum and Calm Ventures Limited is a travel and destination consultancy registered in Uganda, with offices in Kampala. You can contact us at info@chumandcalm.com or on +256 793 661678.

Using this website

You may use this website to learn about our services and to contact us. You agree not to:

• use the website for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to the website or the systems that run it, or interfere with its operation;
• copy, scrape or republish the website’s content for commercial purposes without our written permission;
• send false enquiries, or submit someone else’s personal information without their consent.

We work to keep the website available and accurate, but we cannot promise that it will always be uninterrupted or error-free.

Information on this website

Destination descriptions, airline lists and other information on this website are general guidance and may change. Airlines, routes, hotels and experiences mentioned are examples and are not guaranteed to be available. Prices, availability and itineraries are confirmed only in a written proposal or booking confirmation from us.

Our role

We plan and arrange travel, accommodation, transport, visa support, corporate travel and training on your behalf. The services themselves are provided by independent suppliers such as airlines, hotels, ground handlers, insurers and training institutions. Each supplier’s own terms, including their cancellation and refund rules, apply to the services they provide, and we will share key terms with you where relevant.

We will use reasonable skill and care in planning and arranging your services and in choosing reputable suppliers.

Quotes, bookings and payment

• Quotes are based on prices and availability at the time they are prepared, and may change until your booking is confirmed.
• A booking is confirmed only when we have received the required payment and issued a written confirmation.
• Deposits, payment deadlines and cancellation charges are set out in your proposal or booking confirmation. Some fares and rates are non-refundable from the moment they are booked.
• If you need to change or cancel a booking, please tell us in writing as early as possible. Supplier charges, and any administration fee stated in your booking confirmation, may apply.

Passports, visas and health requirements

• You are responsible for holding a valid passport, the correct visas and any health documents required for your journey, such as a yellow fever vaccination certificate. Many countries require passports to be valid for at least six months beyond your travel dates.
• We can advise on and help prepare visa applications, but the decision to grant a visa rests entirely with the relevant embassy or authority. We cannot guarantee an outcome, and government and service fees are usually non-refundable.
• Entry and health requirements can change at short notice. Please check them before you travel and follow official advice.

Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, evacuation and personal belongings, taken out as soon as your booking is confirmed. Some destinations and suppliers require it.

Changes by suppliers

Airlines and other suppliers sometimes change schedules or services. If this affects your arrangements, we will tell you as soon as we can and help you find suitable alternatives. Where a supplier provides a refund or compensation, we will pass it on to you.

Training services

Our training services are tailored to each individual and coordinated with third-party institutions and trainers. Programme content, dates, fees and conditions are set out in your individual proposal.

Corporate clients

Organisations using our corporate travel management services may have a separate written agreement with us. Where they do, that agreement applies alongside these terms.

Our liability

We are responsible for arranging your services with reasonable skill and care. We are not responsible for the acts or omissions of independent suppliers, or for losses caused by events beyond our reasonable control, such as extreme weather, natural disasters, strikes, political unrest, epidemics or government action.

Nothing in these terms limits any liability that cannot be limited under the laws of Uganda.

Intellectual property

The content of this website, including its text, design and the Chum & Calm name and logo, belongs to Chum and Calm Ventures Limited or is used under licence. Photographs are used under licence from their owners. You may view and share our pages for personal use, but you may not reuse our content commercially without our written permission.

Your personal information

We handle your personal information as described in our Privacy Notice.

Governing law and disputes

These terms are governed by the laws of the Republic of Uganda. If you have a concern, please contact us first so we can try to resolve it fairly and quickly. If we cannot agree, either of us may refer the matter to mediation or to the courts of Uganda.

Changes to these terms

We may update these terms from time to time. The version on this website at the time of your booking applies to that booking.

Contact us

Questions about these terms? Email info@chumandcalm.com or call +256 793 661678.